Return & Exchange Policy

1. Unused Product Returns: We do not accept returns or exchanges for used products due to hygiene and health concerns associated with personal care items.
2. Requesting Refund or Replacement: If you wish to request a refund or replacement, please email us at [contact email] within 24 hours of receiving your order. Include images of the product, invoice, inner and outer packaging, and batch number for our review.
3. Damaged Product Documentation: Please ensure to provide clear pictures of the damaged or tampered side of the product or package.
4. Processing Time: Kindly allow us 48-72 hours to review your request. Once approved, please allow 10 to 15 days from the return date for processing.
5. Eligibility for Refund or Exchange: You may be eligible for a full refund or exchange if:

• The package is missing accessories.
• Bottles or packaging are damaged.
• Wrong or expired product was delivered.

1. Returning Wrong Product: If you receive a wrong product, please keep it safe and undamaged in its original packaging along with the invoice for successful return and exchange.
2. Returns Not Accepted If:

• The product is damaged, used, or without original packaging.
• It lacks the invoice or tampered batch number and price.

1. Avoid Usage for Complaints: Please refrain from using the item for which you’ve raised a complaint.
   
2. Pilferage Claims: Any claims regarding pilfered deliveries must be made within 24 hours of order delivery.
   
3. Non-Refundable Scenarios: No refunds are applicable if there’s insufficient information provided or failure to provide snapshots of essential documents.
   
4. Exclusions: Damages due to neglect, improper usage, or allergic reactions are not covered under our policy. Festive gift boxes and certain products are non-exchangeable or refundable.

Refund & Replacement Policy

• We may contact you to assess damage or defects prior to issuing a refund or replacement.
• Refunds are processed via bank transfers within 5 to 7 business days post-initiation.
• For NEFT payments, refunds may take 3 to 5 business days. Prepaid orders are credited to the original payment method within 7-10 business days.

Note to Customers

Fair Usage Policy: We reserve the right to assess and take necessary actions against accounts that abuse our return and exchange policies.

Impairment & Damages: Contact us within 24 hours if you receive damaged or void items. Refrain from using them and provide necessary documentation for resolution.

Change of Packaging: Our packaging undergoes changes for better user experience and eco-friendliness. Please be assured of product authenticity despite variations in outer packaging.